Your Transportation Systems Experts

PDSA is your Transportation Systems expert. We have developed a variety of automated business functions to greatly streamline the underlying processes in the transportation business. PDSA performs a rigorous reengineering process, develops the necessary systems design and architecture and lastly provides a fully automated implementation. PDSA has developed systems that perform the following functions.

Your paratransit van just had an accident. A rider was very impolite to an experienced driver. Your administrator received a driver's statement but misplaced it. Which incident has litagation and what is the exposure? If these questions are concerning you at night when you sleep, read on. PDSA may have the solution for you, so don't roll the dice: avoid the risk.

Click here to read a case study on this customer.

Your riders are the most valuable asset of your enterprise: your company is serving them. Your staff should be able to quickly see and interpret all information about your rider (customer). Rider “Profiles” is a collection of all the demographics/personal data that relates to the rider. This information may consist of language, mobility, service animal, transportation notes, emergency contact and more. This information is vital in providing the best service to your ridership.

Managing eligibility is critical to providing the best service. Keeping accurate eligibility records with regard to start dates, end dates, level of eligibility and no overlapping eligibility time spans is critical. Also the appeals management process for any disputes with eligibility denials is important as well.

Many documents and letters must be sent out to the riders. The letters need to be in the language of the rider, or possibly may need to be in Braille or audio formats. Letters and documents are queued in the output queue awaiting an operator to print.

Your customer service representatives (CSRs) need information at their fingertips and the ability to find it quickly. Is the rider calling about a complaint, an incident, a question, a change to their demographic or many other items? The CSR must be able to quickly search for a rider, vet the rider, answer any of their questions, open a ticket, log a note, send a document, or other capability.

Work queues manage the tickets and tasks. Queues can be set up for department functions or individual knowledge workers. Tickets can be selected, worked, tasks generated for a ticket, reassigned, and closed. Management has a simple console interface to see the number of tickets in a queue, drill into that queue, and take any action necessary to expedite the ticket.

Every transit organization needs to manage incidents and accidents. This module provides total incident management. This module tracks incident summary data, vehicles involved, people involved, event codes, event claims against that incident, event litigation, general event activity, and electronic documents.

Documents of ANY file type can be uploaded and categorized for later retrieval. Documents can be viewed after uploading with a simple click.

Very important operational is required to be made available. Our module allows users to see trip history, ETA, No Shows, Late Standing Order cancelations, and Ride Monitoring. The following image shows the trip history of a rider, plus performance data for cancellations, no shows, and overall vendor performance.

Very important operational data is required to be made available. Our module allows users to see trip history, ETA, No Shows, Late Standing Order cancelations, and Ride Monitoring. The following image shows the trip history of a rider, plus performance data for cancellations, no shows, and overall vendor performance.

PDSA has developed technology to export data in the necessary formats to feed reservations systems. There are many reservations systems in this industry each with their own unique interfaces (APIs). Other approaches we have used were direct access to the databases and access through web services.

PDSA's design includes allowing the rider him/her self to login into a Rider portal to view information about them. For example, they may want to review any tickets they opened with the customer service department, review their profile, issue new tickets or see their upcoming reservations.

The PDSA Application Framework that our modules were developed on includes over 100 security features to provide you with peace of mind. Our system is rock solid. In addition to authentication features, we have also included many authorization features. Please note, authentication means “can I have access to the system” and authorization means “what can I do or not do once I am in.” Our authorization capabilities are built around roles and permissions. A role is a collection of permissions and permissions allow or disallow a user from a feature.

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Please call us to set up a free, live demonstration so we can show you the full features of our solution modules.

  • Contact: Michael Krasowski, VP
  • Phone:714.734.9792 x223

Client Reference

Company: Access Services Inc. of Los Angeles California

Contact: F. Scott Jewels, Director

Testimonial:

"PDSA has enabled us to integrate a wide variety of critical data and processes and have it all available through a single portal. This ultimately translates to better service for our customers."

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